Refund policy

Return & Refund Policy

Last Updated: July 8, 2026

At ARVEXA STORE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Eligibility for Returns

You may request a return if:

  • The item was delivered damaged or defective.

  • You received the wrong product.

  • The item has a manufacturing defect.

  • The product is unused, in its original packaging, and in the same condition in which it was received.

To be eligible for a return, you must contact us within 7 days of receiving your order.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Personal care and beauty products

  • Cosmetics and skincare products

  • Undergarments

  • Opened health or hygiene products

  • Products marked as non-returnable or final sale

How to Request a Return

To request a return, please email us at neiyonstoreofficial@gmail.com with:

  • Your Order Number

  • Your Full Name

  • A description of the issue

  • Clear photos or videos showing the product and the problem

Our support team will review your request and provide further instructions.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed using the original payment method whenever possible. Processing times may vary depending on your payment provider or bank.

Exchanges

If you receive a defective, damaged, or incorrect item, we may offer a replacement or exchange, subject to product availability.

Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process if eligible.

Shipping Costs

  • If the return is due to our error (such as a damaged, defective, or incorrect item), we will cover the applicable return shipping costs where appropriate.

  • If the return is requested for any other eligible reason, the customer may be responsible for the return shipping costs.

Refused Deliveries

If an order is refused without a valid reason or becomes undeliverable due to incorrect customer information, any applicable shipping or handling charges may be deducted from the refund, where permitted by law.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

ARVEXA STORE

Email: neiyonstoreofficial@gmail.com

We are committed to providing a fair and efficient resolution to all customer concerns.

Return & Refund Policy

Last Updated: July 8, 2026

At ARVEXA STORE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Eligibility for Returns

You may request a return if:

  • The item was delivered damaged or defective.

  • You received the wrong product.

  • The item has a manufacturing defect.

  • The product is unused, in its original packaging, and in the same condition in which it was received.

To be eligible for a return, you must contact us within 7 days of receiving your order.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Personal care and beauty products

  • Cosmetics and skincare products

  • Undergarments

  • Opened health or hygiene products

  • Products marked as non-returnable or final sale

How to Request a Return

To request a return, please email us at neiyonstoreofficial@gmail.com with:

  • Your Order Number

  • Your Full Name

  • A description of the issue

  • Clear photos or videos showing the product and the problem

Our support team will review your request and provide further instructions.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed using the original payment method whenever possible. Processing times may vary depending on your payment provider or bank.

Exchanges

If you receive a defective, damaged, or incorrect item, we may offer a replacement or exchange, subject to product availability.

Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process if eligible.

Shipping Costs

  • If the return is due to our error (such as a damaged, defective, or incorrect item), we will cover the applicable return shipping costs where appropriate.

  • If the return is requested for any other eligible reason, the customer may be responsible for the return shipping costs.

Refused Deliveries

If an order is refused without a valid reason or becomes undeliverable due to incorrect customer information, any applicable shipping or handling charges may be deducted from the refund, where permitted by law.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

ARVEXA STORE

Email: neiyonstoreofficial@gmail.com

We are committed to providing a fair and efficient resolution to all customer concerns.

Return & Refund Policy

Last Updated: July 8, 2026

At ARVEXA STORE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Eligibility for Returns

You may request a return if:

  • The item was delivered damaged or defective.

  • You received the wrong product.

  • The item has a manufacturing defect.

  • The product is unused, in its original packaging, and in the same condition in which it was received.

To be eligible for a return, you must contact us within 7 days of receiving your order.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Personal care and beauty products

  • Cosmetics and skincare products

  • Undergarments

  • Opened health or hygiene products

  • Products marked as non-returnable or final sale

How to Request a Return

To request a return, please email us at neiyonstoreofficial@gmail.com with:

  • Your Order Number

  • Your Full Name

  • A description of the issue

  • Clear photos or videos showing the product and the problem

Our support team will review your request and provide further instructions.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed using the original payment method whenever possible. Processing times may vary depending on your payment provider or bank.

Exchanges

If you receive a defective, damaged, or incorrect item, we may offer a replacement or exchange, subject to product availability.

Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process if eligible.

Shipping Costs

  • If the return is due to our error (such as a damaged, defective, or incorrect item), we will cover the applicable return shipping costs where appropriate.

  • If the return is requested for any other eligible reason, the customer may be responsible for the return shipping costs.

Refused Deliveries

If an order is refused without a valid reason or becomes undeliverable due to incorrect customer information, any applicable shipping or handling charges may be deducted from the refund, where permitted by law.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

ARVEXA STORE

Email: neiyonstoreofficial@gmail.com

We are committed to providing a fair and efficient resolution to all customer concerns.