Shipping policy

Shipping Policy

Last Updated: June 2026

At Neiyon Store, we are committed to delivering your orders safely and efficiently across the Kingdom of Saudi Arabia (KSA).

We currently ship to all major cities and regions within the Kingdom of Saudi Arabia (KSA).

Orders are typically processed within 1–3 business days after order confirmation.
Orders placed on weekends or public holidays may require additional processing time.

Standard delivery: 5–12 business days depending on your location.
Delivery times are estimates and may vary due to shipping carrier operations, weather conditions, customs procedures, or other unforeseen circumstances.

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
We may offer free shipping promotions from time to time.

Once your order has been shipped, you may receive a tracking number via email or SMS, if tracking is available with the shipping carrier.

Please ensure that your shipping address and contact information are accurate when placing your order.

Neiyon Store is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

While we work with reliable shipping partners, delivery times may occasionally be affected by factors beyond our control.

If your order is significantly delayed or appears lost, please contact us and we will do our best to assist you.

If your order arrives damaged, please contact us within 7 days of receiving the package and provide:

We will review your request and provide an appropriate solution according to our Return & Refund Policy.

Orders may be canceled before they are processed or shipped.
Once an order has been dispatched, cancellation may not be possible, and the standard Return & Refund Policy will apply.

If you have any questions regarding shipping or delivery, please contact us:

Neiyon Store
Email: neiyonstoreofficial@gmail.com

Thank you for shopping with Neiyon Store.